Frequently Asked Questions

Our products

+ IS TALLOW COSMETICS 100% NATURAL AND ORGANIC?
Yes, 100%. In developing our products, we've made the healthiest choices that make them safer and better. For example, we use Tallow, certified organic essential oils, magnesium, and jojoba oil. The best ingredients for your skin and the planet, all organically sourced. We avoid oil refineries, factory farming, and genetically modified ingredients.
+ ARE TALLOW COSMETICS PRODUCTS FRAGRANCE-FREE?
We don't use synthetic perfumes or fragrance oils. Synthetic perfumes and fragrance oils can cause an allergic reaction. Our fragrant formulas are made with natural essential oils derived from flowers or herbs. This makes Tallow Cosmetics 100% natural.

You often use skincare creams specifically for sensitive skin. Think of eczema, (extremely) dry patches or bumps, chapped cheeks, aging skin, or scars. You want to get rid of these as quickly as possible. That's why we've chosen not to use synthetic perfumes or other chemical additives that actually exacerbate the symptoms of damaged skin.
+ WHY DO THE PRODUCTS CONTAIN TALLOW FROM GRASS-FED COWS?
We love Tallow for its nourishing properties and centuries-old history in skincare. Our products are made with natural fats from grass-fed cows. These fats don't contain chemical preservatives like parabens, PEG, phenoxyethanol, or SLES. Instead, they contain the active, natural vitamins your skin has long craved. For more information, read our blog post about Tallow (What it is and why your skin needs it).
+ DO YOU USE PALM OIL IN YOUR PRODUCTS?
None of Tallow Cosmetics' products contain ingredients derived from palm oil. We believe in the healthy and natural benefits of Tallow. Because we use organic, grass-fed Tallow from the Netherlands, no valuable forests are felled. There's also no messing with employees or child labor. Good for your health, people, and the environment!
+ ARE YOUR PRODUCTS SAFE FOR CHILDREN?
We formulate our products exclusively with natural ingredients suitable for delicate, young skin. All our products are suitable for children.
+ DOES YOUR DEODORANT CONTAIN BAKING SODA?
We formulate our products exclusively with natural ingredients suitable for delicate, young skin. All our products are suitable for children.
+ HOW LONG DO TALLOW COSMETICS PRODUCTS LAST?
After opening, keep for 6 months. Unused and unopened, keep for approximately 2 years, but the sooner you use the products, the more effective they will be, of course.
+ ARE YOUR PRODUCTS TESTED ON ANIMALS?
We are strongly opposed to animal testing and animal suffering. Animal testing has never been part of our product development and never will be, as our ingredients are completely natural. We carefully select our suppliers. Our products are made with certified organic ingredients that are sourced locally from family-owned businesses with the utmost care and attention.
+ ARE THE PRODUCTS HALAL?
Yes, Tallow Cosmetics products are halal.

We use halal certified beef fat (tallow).

Ordering and shipping

+ WHAT ARE THE SHIPPING COSTS?
Shipping costs for the Netherlands: €4.78.

For all other countries, please enter your address details on the order page.
+ WHAT IS THE DELIVERY TIME OF MY ORDER?
Ordered before 2:30 PM = shipped the next day.

If you place an order on a weekday before 2:30 PM, we will process and ship it the same day. Our delivery partner will deliver the package to you the following day. For this fast delivery, you must pay with iDEAL. If you pay by bank transfer, your order will usually be delivered 1 to 3 days later. This also depends on the availability of your product.

You'll be kept informed of delivery times during checkout and in the emails you receive after ordering. If you haven't received your order after 5 business days, please contact us at info@tallowcosmetics.com.
+ RETURNING OR EXCHANGING MY ORDER, HOW DOES IT WORK?
Ordered an item that's not what you expected? No problem, you can return or exchange it unopened within 14 days (return shipping is your responsibility). We'll refund you within 14 days, provided it's unopened. Please email glow@tallowcosmetics.com for further instructions.
+ PAY
Safe and easy payment is a top priority at Tallow Cosmetics. There are several ways to pay for your purchase.

Payment methods
iDeal: Pay online through your bank's trusted online payment environment for customers with a Dutch bank account.

Credit card
Pay via Mastercard or Visa.
Enter your credit card number, CID/CVC code, and any additional passwords or email addresses. The amount will be debited from your credit card the same day.
Do you have questions about your invoice or payment? Please contact Tallow Cosmetics customer service by email at glowtallowcosmetics.com.

Payment terms
All item prices on tallowcosmetics.com include VAT. We do our best to always display the correct price in our webshop. The price in your shopping cart always prevails in case of discrepancies. Tallow Cosmetics randomly checks orders with high amounts. We do this to prevent fraud and to ensure the security of all payments.
+ WHAT ARE THE CONTACT DETAILS?
Do you have any questions, comments, or tips? Please contact us by email at glow@tallowcosmetics.com . We aim to respond to your email within 24 hours on weekdays.

Tallow Cosmetics BV Titaniumlaan 80 5221 CK 's-Hertogenbosch The Netherlands
Chamber of Commerce number: 94767610 VAT number: NL866887015B01

Other

+ IN WHICH COUNTRIES IS TALLOW COSMETICS AVAILABLE?
Tallow Cosmetics is sold online and ships worldwide. So whether you live in Europe or New Zealand, we'll make sure it gets to you.
+ WHERE IS TALLOW COSMETICS MADE?
All our products are manufactured in the Tallow Cosmetics workshop in the Netherlands. This ensures that everything complies with European guidelines, including working conditions, hygiene regulations, and environmental guidelines.
+ CAN I SELL OR REPRESENT TALLOW COSMETICS?
Tallow Cosmetics is primarily sold online. We sometimes receive requests from beauty specialists, bloggers, or specialty stores. We'd love to collaborate with you and introduce Tallow Cosmetics to even more people. If you're interested in collaborating with Tallow Cosmetics, please contact glow@tallowcosmetics.com.
+ IS TALLOW COSMETICS SUSTAINABLE?
We're actively working to reduce our CO2 emissions through numerous sustainability initiatives. For example, we've designed our production process to make optimal use of all our natural ingredients. We also collaborate with local suppliers to minimize our carbon footprint. We prefer to ship large quantities at once, as it is better for the environment and more cost-effective for the customer, and we ensure smaller packaging sizes. Tallow Cosmetics is many times more concentrated than regular cosmetic products; you need about eight times less. This means eight times less production, eight times less transport, and eight times less packaging disposal.

Still need help? Send us a message.